Marla*, who has been Deaf from birth, had difficulty in communicating with her real estate agent. She requested an ASL interpreter so that communications between her and her real estate agent would run more smoothly, but the real estate agent refused.
This is a frequent problem that Deaf people face in purchasing the property. They have difficulty communicating with real estate agents, bankers, mortgage brokers, and others involved in the sale and purchase of real estate.
Knowledge and accurate communication are the keys to making these transactions go smoothly. A real estate agent who is sensitive to the communication needs of a Deaf client can make the entire process a pleasant experience. Some individuals will complain about the cost of hiring an interpreter. It is important to welcome an interpreter throughout the process because the cost is small compared to the investment that a Deaf buyer is about to make.
When there is a communication breakdown, it robs the Deaf client of getting the information they need when purchasing a property. Deaf people have a right of communication access with these individuals under Title III of the Americans with Disabilities Act (ADA). Complaints about communication access under federal law can be filed with the U.S. Department of Justice (DOJ).
Having an ASL interpreter isn’t just for the benefit of the Deaf individual, it also helps the real estate agents, bankers and mortgage brokers. Smooth communication allows these individuals to provide excellent service to their clients by being able to clearly understand their needs and concerns. It will also help to avoid confusion and problems that arise if the lines of communication are not clear.
The best benefit of having an ASL interpreter in all stages of buying property is that it will lead to more clients to your businesses. When the Deaf community discovers a Deaf-friendly business, they will refer others to that company.
Finally, it will lead to satisfied customers. Ultimately, Marla was provided with an ASL interpreter. Having an ASL interpreter made the difference between a stressful experience and a great experience in buying a home, both for the client and the agent.
* Name has been changed to protect the individual’s identity
